From this week's IHI Improvement Advisor Course and taken from Maureen Bisognano, President and CEO of IHI:
1. Get results before teaching and preaching
2. Keep the burden when giving an assignment to an executive
3. Understand the short-term "hot button" and address it -- what's the burning platform right now
4. Connect to the business case
5. Be helpful - do not whine or complain
6. Improve listening skills for tips and clues about the executive's aim for the interaction and their decisions
7. "Look and act the part"
8. Be grateful and encouraging -- executives are humans too
9. Strive to understand the complexity and difficulty of the executive's world
10. Work within the senior executive's style of learning
11. Be prepared. Design the end of the meeting (what would be the ideal outcome of the meeting)
12. Be succinct and direct (provide succinct communication and direct answers)
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