The battle for water

As context: we are out of water in our 20 liter-jug at home. One of the benefits of India is that absolutely everything gets delivered to your house. The disadvantage:

Me: "Hello, I'd like to order one 20-liter water to B-5."

Pooja Store: "Not possible. Call back at 11am tomorrow." (hang up)

Me: "Hello, we got disconnected. I'd like to order water."

Pooja Store: "Water is not here."

Me: "We order from you all the time."

Pooja Store: "Water is not possible." (hang up)

Me: "HELLO, we got disconnected, why are you saying there is no water?"

Pooja Store: "Water is not possible." (hang up)

Me: ring, ring, ring... clearly now avoiding me

(3o seconds later)

Me: "HELLO!! Why are you saying water is not possible? I would PLEASE like delivery tonight."

Pooja Store: "Delivery?"

Me: "Yes, delivery to B-5."

Pooja Store: "OK, water will be there in 15 minutes."

Seriously?! Just another example of the country's low-level sniping, designed to wear on your defenses... I'd laugh, if it weren't just so tiring.